Store Terms

REGULATIONS

These Terms and Conditions define the general terms and conditions of the online store of the Seller – PARASON limited liability company with its registered office at ul. Nowogrodzka 31, lok 413, 00-511 Warsaw, KRS: 0001065245, NIP: 7011170703, advertising the Seller's services – PARASON limited liability company with its registered office at ul. Nowogrodzka 31, lok 413, 00-511 Warsaw, KRS: 0001065245, NIP: 7011170703, and concluding distance contracts with the Seller – PARASON limited liability company with its registered office at ul. Nowogrodzka 31, lok 413, 00-511 Warsaw, KRS: 0001065245, NIP: 7011170703, including the rights and obligations of the parties in connection with the provision of services, as well as the principles of processing and protecting personal data by PARASON Spółka z ograniczoną odpowiedzialnością with its registered office at ul. Nowogrodzka 31, lok 413, 00-511 Warsaw, KRS: 0001065245, NIP: 7011170703.

The Seller's online store is not a marketplace.

The PARASON online store is intended exclusively for entrepreneurs within the meaning of Article 43(1) of the Civil Code. Placing an order constitutes confirmation that the Buyer is acting as an entrepreneur and is purchasing the product in connection with their business activity.

The right to withdraw from a contract without giving a reason, as defined in the Consumer Rights Act, does not apply to contracts concluded through this store.

Please read the Terms and Conditions carefully. Placing an Order constitutes your acceptance of and acceptance of the provisions of these Terms and Conditions in their entirety.

These Terms and Conditions have been created with care and in compliance with Polish law. 

§1

Definitions

1. Advertisement - information published by websites about the Seller's products, for informational purposes, and does not constitute a commercial offer within the meaning of Article 66, paragraph 1 of the Civil Code. 

2. Consumer - a natural person concluding a contract with the Seller as part of providing them with a personalized offer, the subject of which is not directly related to their business or professional activity. 

3. Customer - any entity making purchases through  Website https://parason.pl/

4. Terms and Conditions – this document

5. Seller – PARASON Spółka z ograniczoną odpowiedzialnością with its registered office at ul. Nowogrodzka 31, lok 413, 00-511 Warsaw, KRS: 0001065245, NIP: 7011170703.

6. Product Price – the value expressed in monetary units that the purchasing Customer is obligated to pay to the Seller for purchasing the Product. The Price of the Products presented on the website includes the value of the goods and services tax;

7. Sales Agreement - means a distance sales agreement concluded between the Customer and the Seller under the terms and conditions specified in the Terms and Conditions.

8. Product(s) - products owned by the Seller;

9. Order - a declaration of intent by the Buyer, directly aimed at concluding a Contract, specifying the type and quantity of Goods.

§2

General Provisions

1. The Seller sells Products via the website parason.pl.

2. Products offered by the Seller are new and come with a Manufacturer's Warranty valid in Poland. Proof of purchase (receipt or VAT invoice) is issued for each Order.

3. The sales agreement is concluded in accordance with Polish law and in the Polish language between the Buyer and the Seller. The essential provisions of the concluded agreement are recorded, secured, and made available by printing and delivering the VAT invoice or Order specification to the Buyer.

4. The Seller reserves the right to cancel Orders not paid in advance if it has doubts about the ability of the obligated entity to make payments under the Sales Agreement, in particular if the ordering party has provided incorrect data or the data of a non-existent person in bad faith.

5. The products are not dual-use. The Seller complies with anti-sanctions rules, including the Act of April 13, 2022, on special measures to counteract support for aggression against Ukraine and to protect national security. The Seller assumes that the Buyer does not purchase products/goods for the purpose of knowingly resale within the Russian Federation and Belarus.

§ 3

Contacting the Store

1. Seller's address: ul. Nowogrodzka 31, lok 413, 00-511 Warsaw

2. Seller's email address: mail@parason.pl

3. Seller's telephone number: +48 573 503 949

4. Seller's bank account number PLN: 26 1020 4900 0000 8102 3615 0711

5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this section.

6. The Customer may communicate with the Seller by phone between 9 a.m. and 4 p.m.

§ 4

Technical Requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, the following is required:

1. a terminal device with internet access and a web browser;

2. an active email account,

3. cookies enabled,

4. FlashPlayer installed.

§ 5

General Information

1. To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties, or incompatibility of the Online Store with the Customer's technical infrastructure.

2. Browsing the Store's assortment does not require creating an Account. The Customer may place orders for Products available in the Store either by creating an Account in accordance with the provisions of § 6 of the Terms and Conditions, or by providing the necessary personal and address information to enable Order fulfillment without creating an Account.

3.  Prices listed in the Store are in Polish zloty and are net prices. Goods are available at regular prices, which are the regular price paid by the Customer unless the goods are covered by a discount, promotion, rebate, etc. The promotional price is the price ultimately paid by the Customer while retaining the benefits granted by the Seller, e.g., resulting from a discount, promotion, rebate, etc. Prices for the same Goods on the Store's Website, in the App, and in Physical Stores may vary. The prices quoted do not include information on Delivery costs and any other costs the Customer will be required to incur in connection with the Sales Agreement, about which the Customer will be informed when selecting the Delivery method and placing the order.

4. The Customer has a contractual right to withdraw from the contract until the Goods are received, in accordance with Article 395 of the Civil Code. The Customer may exercise this right by submitting a declaration to the Seller, in particular by using the dedicated link available in the email order confirmation.

5. The final amount payable by the Customer consists of the price of the Product and the cost of delivery (including transportation, delivery, and postal fees), which the Customer is informed about on the Store's website when placing the Order, including when expressing the intention to be bound by the Sales Agreement.

6. In the case of a Contract covering a subscription or the provision of services for an indefinite period, the final price is the total price including all payments for the billing period.

7. If the nature of the subject matter of the Contract does not allow, reasonably, for the final price to be calculated in advance, information on the method of price calculation, as well as transportation, delivery, postal, and other costs, will be provided in the Store in the Product description.

8. The Store does not conduct consumer sales. All rights and obligations arising from these Terms and Conditions apply exclusively to business-to-business relationships.

§ 6

Creating an Account in the Store

1. To create an Account in the Store, complete the Registration Form. The following information is required: company name, Tax Identification Number (NIP), type of business activity, delivery address (actual: (street, building number, postal code, city name, country)), and business address (street, building number, postal code, city name, country).

2. Creating an Account in the Store is free.

3. Logging in to the Account is done by entering the login and password provided in the Registration Form.

4. The Customer may delete their Account at any time, without giving a reason and without incurring any fees, by sending an appropriate request to the Seller, in particular via email or in writing to the addresses provided in § 3.

5. When registering an account, the Customer declares that they are acting as an entrepreneur. Providing their Tax Identification Number (NIP) and company details is required.

§ 7

Rules for Placing an Order

To place an Order, you must:

1. Log in to the Store (optional);

2. Select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);

3. Log in or use the option to place an Order without registration;

4. Click the "Order and pay" button/Click the "Order and pay" button and confirm your order by clicking the link sent in the email,

5. Choose one of the available payment methods and, depending on the payment method, pay for the order within the specified time, subject to § 8, point 3.

6. Only users logged in to the sales platform can place an order. 

§ 8

Offered Delivery and Payment Methods

1. The Customer can use the following delivery or collection methods for the ordered Product:

1. Postal delivery, cash on delivery,

2. Courier delivery, cash on delivery,

3. Personal collection is available at: ul. Nowogrodzka 31, lok 413, 00-511 Warsaw.

1. The Customer can use the following payment methods:

1. Payment by bank transfer to the Seller's account.

3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 9

Execution of the Sales Agreement

1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form and pays for it (the date of payment being credited to the Seller's bank account is decisive) in the Online Store in accordance with § 7 of the Terms and Conditions.

2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by the Seller sending an appropriate email to the Customer at the email address provided by the Customer when placing the Order. The email message contains at least the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller. The Seller will withhold delivery of the goods until the Customer's payment is credited to the Seller's bank account.

3. If the Customer chooses:

1. payment by bank transfer, electronic payment, or payment by card, the Customer is obligated to make the payment within 5 calendar days from the date of conclusion of the Sales Agreement - otherwise, the order will be canceled.

1. If the Customer has selected a delivery method other than personal pickup, the Product will be shipped by the Seller within the time specified in the Product description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.

2. If Products are ordered with different delivery times, the delivery date is the longest specified date.

3. If Products are ordered with different delivery times, the Customer may request delivery of the Products in parts or delivery of all Products after the entire order is completed.

4. The beginning of the delivery period for the Product to the Customer is calculated as follows:

1. If the Customer chooses to pay by bank transfer, electronic payment, or payment card – from the date the Seller's bank account is credited.

2. If the Customer chooses to pay by cash on delivery – from the date of conclusion of the Sales Agreement,

6. If the Customer chooses personal collection of the Product, the Product will be ready for collection by the Customer within the time specified in the Product description. The Seller will additionally inform the Customer about the Product's readiness for collection by sending an appropriate email to the Customer's email address provided when placing the Order.

7. If Products with different readiness dates are ordered, the longest date specified will be considered ready for collection.

8. The period for which the Product is ready for pickup by the Customer begins to run as follows:

1. If the Customer chooses payment by bank transfer, electronic payment, or payment card, the period begins to run from the date the Seller's bank account is credited.

2. If the Customer chooses cash on pickup, the period begins to run from the date the Sales Agreement is concluded.

1. Product delivery takes place only within Poland.

2. The Seller reserves the right of ownership of the Product until the Customer pays the full purchase price.

3. In the event of an unjustified refusal to accept the Product by the Customer or the impossibility of delivery due to the Customer's fault, the Seller is entitled to a contractual penalty of 20% of the gross order value, but no less than PLN 300. The Seller has the right to claim damages in excess of the amount of the contractual penalties charged.

4. The order will be fulfilled once the payment is credited to the Seller's account.

§10

Delivery

1. After the Customer has performed the actions referred to in particular in §3 of these Terms and Conditions, the Seller is obligated to deliver the Product free from defects.

2. The Seller fulfills orders in order from the oldest, but no later than within 7 business days. The order processing time is up to 7 business days.

3. The Product will be shipped upon payment of the full Price by the Customer, including any shipping costs, unless the Customer has chosen cash on delivery.

4. For important reasons (e.g., unfavorable weather conditions, force majeure, etc.), the Order processing time referred to in paragraph 2 may be extended. In such a case, the Seller will inform the Customer, stating the reason for the delay and the expected Order processing time.

5. The Seller delivers shipments to the Customer via the courier company selected in accordance with the Order and does not allow for personal collection of orders.

6. Shipments are delivered within Poland.

7. The Customer is obligated to collect the ordered goods and pay for them using the chosen payment method.

8. Upon receiving the shipment, the Customer is obligated, in the presence of the courier:

1. Check the general condition of the shipment;

2. Check that the packaging is original;

3. Check that the packaging is intact;

1. If the shipment is intact and in its original packaging, open the package and check whether the contents match the Order and whether the Product is not damaged. If the packaging is not original or is damaged, or if the contents do not match the Order, or if the Product is damaged, the Customer is obliged to refuse acceptance of the shipment, draw up a report, and immediately contact the Seller. The report must be signed by the delivery person and the Customer. The report should include:

1. Date and time, place of preparation;

2. Details of the delivery person and the Customer (first name, last name, PESEL number) and the Customer's residential address;

3. Order Number;

4. Delivery Company Name;

5. Product Identification;

6. Detailed description of the damage – please indicate which part or component is damaged and what the damage is. If any parts or components are missing, indicate the missing parts. If the part or component is different from the one ordered, indicate which parts or components are involved.

§11

Remedies in the event of non-conformity of the Goods with the Contract – Complaints

1. The Seller is liable to the Customer if the sold product has a physical or legal defect, if this is directly indicated in the sales documents.

2. In the complaint, the Customer should provide: their name and surname; data identifying the transaction (e.g., transaction number, order date, telephone number, etc.); the subject of the complaint, and the reason for the complaint; Information regarding medications, supplements, and diet during treatment, a description of the form and method of taking the Product, and contact details (e.g., mailing address or email address) enabling contact with the Customer after the complaint has been resolved.

3. Complaints are reviewed within 14 days of their receipt by the Seller.

4. All complaints should be sent by letter to Nowogrodzka 31, lok 413, 00-511 Warsaw, or to the email address reklamacja@parason.pl.

5. Complaints regarding purchased goods must be submitted in writing.

6. The Buyer will be notified of the acceptance or reasons for rejection of the complaint within 14 days of its submission. If there are any deficiencies in the complaint that prevent the Seller from responding to it, the Seller will request that the Buyer supplement the complaint in accordance with the Buyer's address details. In such a case, the deadline specified in point 6 above will be extended.

7. The Seller's decision regarding a complaint regarding goods purchased by the Buyer is final and not subject to appeal.

8. To have the complaint resolved, the Customer should send the Product in question. The Product should be delivered or sent to the following address: ul. Nowogrodzka 31, lok 413, 00-511 Warsaw.

9. If there are any deficiencies in the complaint, the Seller will request the Customer to supplement it as necessary immediately, but no later than within 14 days from the date of receipt of the request by the Customer.

10. A complaint cannot be based on a difference between the appearance of the Product presented in the advertisement and the one received by the Customer after completing the Order, provided that this difference does not affect the operation or intended use of the Product.

11. If the Seller receives a properly completed complaint form, and thus accepts the Customer's claims under the Manufacturer's Warranty, the Customer will be provided with the address to which the Product should be returned. The Product must be returned within 7 business days. Failure to do so will result in the complaint being rejected.

12. The Customer is obligated to choose a form and method of delivery for a Product complaint that will adequately protect the Product and its packaging from damage.

13. The right to pursue a complaint in court is available after exhausting the complaint procedure.

14. If the Product was installed before the non-conformity of the Product with the contract was discovered, the Customer shall disassemble the Product and reassemble it after the repair or replacement has been completed, or have such work performed at their own expense.

§12.

NATURE OF BUSINESS

The PARASON Limited Liability Company Store does not provide services to consumers. By using this website and providing personal data, you confirm that you are acting as an entrepreneur within the meaning of the Civil Code.

§13

Personal Data

1. The Customer data controller is PARASON Spółka z ograniczoną odpowiedzialnością with its registered office at ul. Nowogrodzka 31, lok 413, 00-511 Warsaw, KRS: 0001065245, NIP: 7011170703. Customer data is processed for the purpose of fulfilling orders placed remotely, and for marketing purposes, including sending marketing communications (if the Customer consents). The Customer may always withdraw consent to marketing communications by email at privacy@parason.pl or by phone at +48573503949. The Customer also has the right to access, rectify, erase, restrict the processing and transfer of their data, object to data processing, and file a complaint regarding data processing. 

2. Providing personal data is voluntary, however, failure to provide the personal data required for the conclusion of the Sales Agreement specified in the Terms and Conditions will result in the inability to conclude the Sales Agreement.

3. When using any personal data belonging to third parties for the purpose of using the Seller's services, the Customer is obligated to ensure that such data is used in accordance with the law, and in particular that the entities to which such data belongs are duly informed of its use.

4. If the Customer uses personal data belonging to third parties, the Seller has the right to assume that the use of such personal data is lawful.

5. If the Customer unlawfully uses personal data belonging to third parties and the Seller incurs any liability (civil or administrative) for this reason, the Customer may be obligated to compensate the Seller for the damage caused – in accordance with general principles of civil law.

§14

Advertising

1. Advertisements for the Seller's products published on websites and other means of generally accepted communication with the Customer are for informational purposes only and do not constitute a commercial offer within the meaning of Article 66, paragraph 1 of the Civil Code.

2. All photographs, Product photos, and Manufacturer's trademarks included in the advertisement are protected by copyright. They may not be copied, distributed, or used for commercial or presentation purposes without the consent of the owners.

3. All text, data, graphics, images, logos, photographs, files, and all other materials contained in the advertisement, as well as the selection, organization, coordination, compilation of the materials, and the overall look and feel of the advertisement, are the intellectual property of the Seller or their respective legal owners. They are protected by copyright, design rights, patent rights, trademark rights, and other laws, including international conventions and property rights. All such rights are reserved by the Seller or other owners. All trademarks, brands, and trade names are the property of the Seller or other entities. Without the express consent of the owner of the rights to the materials, the User or any other person may not sell, distribute, copy, modify, reproduce, publicly display, publicly broadcast, publish, edit, adapt, license, create derivative works from, or otherwise use these elements.

4. The Seller reserves the right to place advertising content regarding third-party goods and services on its website.

5. Customers or third parties are prohibited from using the Online Store to send the Seller unsolicited commercial information.

§ 15

1. If the Customer or another person or entity believes that content published in the Online Store violates their rights, personal rights, good customs, feelings, morality, beliefs, principles of fair competition, know-how, or secrets protected by law or under an obligation, they may notify the Seller of the potential violation.

2. The Seller, upon being notified of a potential infringement, shall take immediate action to determine the relevant circumstances of the potential infringement and, if necessary, shall remove the content causing the infringement from the Online Store.

§16

1. All information provided by the Seller in the course of cooperation, in particular regarding price lists, commercial terms, and technical documentation, constitutes trade secrets and may not be disclosed to third parties without the Seller's prior written consent.

2. The Buyer agrees not to resell the Products in a manner that violates applicable national, EU, and international law, in particular those concerning sanctions. In the event of a violation, the Buyer shall be fully liable to the Seller for damages.

3. If the Customer violates the provisions prohibiting the resale of Products to sanctioned areas (including the Russian Federation and Belarus), the Customer will pay the Seller a contractual penalty of PLN 100,000 for each violation.

4. If the Customer discloses commercial, technological, or pricing information to third parties without the Seller's consent, the Customer is obligated to pay a contractual penalty of PLN 50,000 for each such event. The imposition of a contractual penalty does not exclude the Seller's right to seek compensation exceeding the amount of the contractual penalty under the general principles of the Civil Code.

§17

Contract Termination / Notice

1. Contracts concluded for an indefinite period (including those covering periodic or cyclical services, e.g., subscriptions, online services) may be terminated by either Party with one month's notice, effective at the end of the calendar month.

2. Notice of termination must be in writing and should be sent to the address of Parason Sp. z  o.o.

3. The Seller reserves the right to terminate the contract with immediate effect in the event of:

a) a gross violation of the Terms and Conditions by the Customer,
b) delays in payments exceeding 14 calendar days,
c) suspected use of the Products contrary to the law or the provisions of the Terms and Conditions,
d) acting to the detriment of the Seller or its reputation.

1. If the Customer terminates the contract before the expiry of the period for which it was concluded (if specified), the Seller is entitled to charge a compensation fee equal to the value of the unfulfilled part of the contract, unless the termination is due to the Seller's fault.

2. Termination or termination of the contract does not affect the obligation to pay for services already provided or Products ordered.

§18

Final Provisions

1. The parties will attempt to resolve all disputes amicably, and if such an agreement is not possible, the dispute will be resolved by the competent court in Warsaw. 

2. Failure to provide a non-monetary benefit due to force majeure or an unexpected event beyond the Party's control does not constitute grounds for claims for any compensation or contractual penalties. 

3. Force majeure is understood as an external, unexpected, and unpreventable event (e.g., natural disasters, wars, riots, social unrest). Fortuitous events beyond the control of a Party are understood to mean events that the Party could not have prevented (e.g., strikes, failure to perform a service by the entity delivering the shipment, improper performance of an obligation by the Seller's subcontractors, fire, power cut).

4. Placing an Order constitutes acceptance of the provisions of these Terms and Conditions.

5. In matters not regulated by these Terms and Conditions, the provisions of the Act on Providing Services by Electronic Means, the Personal Data Protection Act, the Act on Copyright and Related Rights, the Civil Code, and other mandatory provisions of Polish law shall apply.

6. The Seller's liability for improper performance of the Agreement is limited to the gross value of the Order. The Seller is not liable for lost profits.

7. Agreements concluded through the Online Store are concluded in Polish.

8. The Seller reserves the right to amend the Terms and Conditions for important reasons, including: changes in legal regulations, changes in payment and delivery methods – to the extent such changes affect the implementation of the provisions of these Terms and Conditions. The Seller will notify the Customer of any changes at least 3 days in advance.